Shipping policy

 

Last Updated: March 1, 2026

At Veressa (www.shopveressa.com), we are committed to providing reliable, transparent, and efficient shipping for all our customers across US. Please review our shipping details below.

1. Shipping Area

This website serves customers located in United States exclusively. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience tailored to the US market.

2. Shipping Costs

We believe in transparent pricing. That is why we offer Free Shipping on every order.

  • Shipping Cost: FREE 

  • Minimum Order: None. All orders qualify for free delivery.

  • Prices: All prices are shown in USD ($). The total shown at checkout is the final amount you pay - there are no additional charges on delivery.

3. Processing & Handling Time

We work hard to get your order ready for shipment as quickly as possible.

  • Order Cut-off Time: 5:00 PM (Eastern time)

  • Handling Time: 1 – 3 Business Days (Monday – Friday)

  • Weekend Policy: Orders placed on weekends or United States public holidays will begin processing on the next business day.

4. Delivery & Transit Time

Once your order has been processed and leaves our facility, the following transit times apply:

  • Estimated Transit Time: 7 – 10 Business Days (Monday – Friday)

  • Total Estimated Delivery: 8 – 13 Business Days

  • We do not offer next-day or express delivery. All orders are sent with free standard tracked delivery.

Note: Delivery times are estimates. Factors such as regional weather conditions, courier delays, or peak seasonal volumes may occasionally affect arrival dates.

5. Order Tracking

Transparency is key. Once your order has shipped, you will receive a shipping confirmation email containing a tracking link. This allows you to monitor your delivery status online in real-time as it makes its way to your United Kingdom address. You can also track your order at any time on our Track Order page: shopveressa.com/apps/parcelpanel

6. Returns & Damages

If you are not satisfied with your order, or if your item arrives damaged or incorrect, please reach out to us within 30 days of delivery:

  • Email: info@shopveressa.com

  • Procedure: Return instructions will be provided after approval. For full details, please refer to our [Return & Refund Policy].

7. Important Delivery Notes

  • Address Accuracy: Customers are responsible for ensuring accurate delivery information at checkout.

  • Failed Deliveries: Deliveries that fail due to incorrect or incomplete addresses provided by the customer may result in additional reshipping charges.

  • Courier Responsibility: While we partner with reliable carriers (like UPS, or FedEx), Veressa is not responsible for delays caused by circumstances outside our direct control.

  • Parcel not found: If your tracking shows "Delivered" but you cannot find your parcel, please check with neighbours and any safe place or parcel box, then email info@byveressa.com within 7 days of the delivery date. We will open an investigation with the carrier and resolve it with you.

Customer Support (Eastern time)

  • Monday – Friday: 09:00 AM – 05:00 PM

  • Saturday & Sunday: Closed

  • Email: info@shopveressa.com

  • Administrative Office: ZSV Enterprises LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.